We have compiled a list of frequently asked questions. If you have a question not answered below, please contact Capitol Property Management at 703-707-6404.
Who do I contact for questions or concerns?
Contact our management company at 703-707-6404 with any questions or concerns.
Why do we need a management company?
Emerald Chase has chosen to employ the services of Capitol Property Management to help us manage and operate our community. One of the most important advantages of hiring a management firm is that it gives us a specific person to turn to in order to address community problems, answer questions, and field complaints. In addition, the management company provides a monthly report to the Board which includes important communication and a full financial accounting. The company also verifies and sends violation letters, solicits contract bids and proposals and serves as a point of contact for the service providers, sends out assessment statements and processes the dues, and are responsible for filing federal and state taxes as well as reviewing and updating the community insurance. Community
Association managers are familiar with the issues, laws, and concerns that affect associations and can serve as a valuable resource to volunteer leaders and all homeowners.
What do my assessment dues cover?
Your dues provide trash and recycling services as well as landscaping and maintenance of the common areas.
When are my assessments due? Where do I pay them?
Assessments are due quarterly (January 1, April 1, July 1 and Oct. 1). You will receive an invoice for the payments beforehand and you can mail them to:
Capitol Property Management
3914 Centreville Road, Suite 300
Chantilly, VA 20151
Can I pay my dues online?
Unfortunately, we do not have a way to pay dues online as of yet. However, you can authorize an automatic electronic transfer from your checking account to Capitol Property Management and Emerald Chase HOA to pay your monthly assessments. Click here to download a form to authorize electronic payments of your assessments.
Can I get a copy of the budget or financial statements?
Yes, contact our management company to obtain a copy of the financial statements.
I want to install a fence (add a deck, re-roof the house, paint the trim, etc.). Do I need to complete an ARC application?
Any work done to the exterior of your home which alters the appearance requires an application. Guidelines are available in your Covenants, Conditions, and Restrictions documentation or contact Capitol Property Management if you have questions.
Who do I contact about broken street lights?
Broken street lights are the responsibility of Dominion Virginia Power. You may contact Dominion Virginia Power directly at their toll free number at 888-667-3000. They will usually respond within 48 hours.
What is the County noise ordinance?
Chapter 108 of the County code prohibits noise violations. Here are some specific violations for outdoors and the hours during which they are prohibited:
- Operating loud speakers/amplifiers (exterior of building) 11 p.m. to 7 a.m.
- Operating construction equipment 9 p.m. to 7 a.m.
- Repairing vehicles/equipment 9 p.m. to 7 a.m.
- Operating power model vehicles 9 p.m. to 7 a.m.
- Truck loading and unloading 9 p.m. to 6 a.m.
Televisions, radios, musical instruments, and animals that howl, bark, meow, or squawk frequently and habitually are declared a noise disturbance anytime when plainly audible across property lines or through partitions. To report a noise violation during normal business hours, please call the County Zoning Enforcement Branch at 703-324-1300. After 4:30 p.m., please call the non-emergency police at 703-691-2131. Noise or zoning complaints can also be filed online through the County Zoning Branch’s complaint form.
Who is responsible to plow the roads when it snows?
Snow removal of your sidewalk and driveway/pipestem is the responsibility of the homeowner. Snow removal for the main roads is the responsibility of the State Highway Department.